Terms and Conditions

Order Processing

Orders will be processed Monday through Friday. Most orders will be processed within 48 hours of being submitted. If it's a set, it might take and extra day or two to figure out the right box to minimize damage risk.

Within 48 hours after the order is received you will get an invoice with the total costs of products plus shipping and handling costs. Payment is expected within 7 days after receiving the invoice. Please see below for more details on Payments.

If you know in advance that will be adding items to your order, please let us know at the time you place your order and we will keep your order open for up to 7 days. After you close your order or after 7 days (whatever happens first) we will send you and invoice.

Repeat Customers: If you have bought from us before, your order has priority processing and will be invoiced first. It’s just our way to say thank you for your continued business.

Shipping and Handling

Packing: Bricks of the same kind will placed in the same bag in order to minimize contact with the other bricks (thus reducing the chances of the brick getting scratched or damaged).

Handling: With the exception of USPS Flat Rate Postage, we charge $1 for packaging materials plus actual shipping

Washington State Residents: Please notice that a sales tax of 9.5% will be collected on orders shipped to Washington state.

Special Shipping Requirements: If you are in a rush to get your items or prefer we send them using a different mail carrier, please let us know by the time you place your order (in the order notes), we’ll do our best to comply with your request.

Insurance

For orders over $20, we require Insurance via InsurePost. For these cases please contact us ASAP if your package is missing or incomplete. For orders under $20, you may request this insurance. The insurance will cover the total or partial cost of the products (depending on each situation), it will not cover Shipping & Handling Costs. We manage the claim process, but you will need to provide pictures, affidavit, etc. Once the insurance company issues their payment, you will be refunded the amount agreed with the insurance company.

US Domestic

Shipping: Orders will be shipped within 48 hours after receiving payment, to the address registered with Bricklink, so please make sure this address is complete. If you pay by PayPal we are required to ship to the PayPal address. 

We will use United States Postal Service for minifigs/parts, and USPS Retail Ground or UPS Ground for sets unless otherwise requested by the customer. We will select the best method to ship the items to you, which in general will mean that:

• Small orders (less than 13oz) will be shipped First Class in a Padded bubble envelope or small box
• Mid-Size orders (between 1lb and 4lb) will be shipped using Priority Flat Rate or normal Priority Mail whatever is cheapest
• Very Large (more than 4lb) orders will be shipped using UPS Ground o USPS Retail Ground (cheapest of the two). You will be notified of the shipping cost before we ship your order.

Please consult the USPS website to get information about rates.

International Customers.

Please don’t ask us to misrepresent customs forms, that is a crime and we will not do it for any reason!

You are responsible for any additional import duties due when the package arrives to your country, some countries have very high tariffs for toys, so check with your local government to avoid surprises. 

Shipping: Orders will be shipped within 72 hours after receiving payment (typical time is 48 hours but because of the requirements of international shipping it may take us more time to ship your order). We will only ship to the address registered with Bricklink, so please make sure this address is complete and correct. If you pay by PayPal we are required to ship to the PayPal address.

Please consult the USPS website to get information about rates.

Payments and Refunds

Refunds: We will not issue a refund for items lost in the mail, if the package is not insured. 

We will not issue refunds for items sent to an incorrect address. If order is returned to us because of incomplete or incorrect address we contact you to re-send the items at your expense.

Payment: Please do not send payment until you have received an invoice. As mentioned before, the cost of shipping may vary depending on the type of items you are buying and on your shipping requirements. Also it is important to notice that the initial invoice you received from Bricklink doesn’t include shipping or insurance costs. If you submit your payment to us before getting an invoice and your order is higher than the amount you paid, you will be charged $0.30 which equals the amount PayPal charges us for transactions.

Payments are expected within 7 consecutive days after receiving the invoice (this includes Saturday and Sunday). If not payment is received by the end of the 7th day and Non-Paying Buyer alert will be filed with Bricklink. This may result in loss of your ability to place future orders through Bricklink (not just at our store). If, after filing the NPB alert, and payment is still not received, the order will be cancelled and negative feedback will be left.

Did we make a mistake?

While rare, on occasions we may ship the wrong item or make a mistake on the color or quantity, if that is the case, we ask that you please contact us immediately; we will make our best efforts to make it right for you. The resolution method may vary depending on the size of your order, item availability, etc, and may include, but is not limited to:

• A refund for missing or wrongly shipped items (US Domestic and International
• Shipment of missing items or the right items (US Domestic Only).
• Providing store credit for the missing or wrongly shipped items (US Domestic and International).

Disclaimer: We do not differentiate between the "new" style and "old" style plates and bricks, and other variations of LEGO product. The variations DO NOT affect the performance of the element. 

Canceling an order

We are a small business, so every second we spend getting your order ready is a second we don’t have to work on other orders, so we don’t make exceptions on our cancelation policy.

We will begin processing your order as soon as possible. Once your order is marked as Ready and an invoice has been sent to you, payment is required. If you decide to cancel your order at this point, you are still required to pay for the items in your order (you will not be required to pay for shipment). If we don’t receive payment within 7 days consecutive days after the invoiced was sent, you will be considered a Non-Paying customers and we will follow the process previously outlined.

Feedback

We will leave feedback as soon as possible within 7 days after shipping your order.

Customer Satisfaction Policy

For us communications is the key to happy customers. If you are not satisfied with your order, before you post your feedback, we ask you contact us immediately, as mentioned before, we will take reasonable actions to make it right for you.Last Updated: 30 Nov 2018